FREQUENTLY ASKED QUESTIONS

1. How do I choose a sofa that’s right for me?

When choosing a sofa, consider the following:

Size: Measure your space to make sure the sofa will fit.

Style: Choose the right style based on your interior decor.

Comfort: Try it out in person to determine how comfortable the sofa is.

Material: Consider durability and ease of cleaning, and choose a fabric that fits your lifestyle.

2. How do I maintain my sofa?

To extend the life of my sofa, it is recommended to:

Vacuum regularly to remove dust and dirt.

For fabric sofas, use a special cleaner to clean them regularly.

Avoid placing the sofa in direct sunlight to prevent fading.

Check the structure and support of the sofa regularly and perform maintenance when necessary.

3. Does the sofa come with a warranty?

All of our sofas come with at least one year of warranty service. For specific warranty terms, please check our warranty policy or consult customer service.

4. Can I return the product if I’m not satisfied?

We offer a 30-day no-questions-asked return policy. You can apply for a return within 30 days after receiving the product, provided that the product has not been used and is in its original packaging.

5. How long does it take to deliver the sofa?

Generally speaking, the standard delivery time is 7-14 working days. The specific delivery time will be confirmed by email after you place the order.

6. Can the sofa be customized?

Yes, we provide customization services to our customers, including options such as color, fabric and size. Please contact our customer service team for more information.

7. How to deal with stains on the sofa?

For small stains, you can use a damp cloth to wipe gently and dry immediately. For stubborn stains, please use a professional cleaner and follow the instructions on the label. If necessary, it is recommended to seek professional cleaning services.

If you have any other questions, please feel free to contact our customer service team, we will serve you wholeheartedly!