REFUND AND RETURNS POLICY

Thank you for choosing our sofa furniture. To ensure that you are satisfied with our products, we provide the following refund and return policy:

Return conditions: You can apply for a return within 30 days after receiving the product. The product must be unused, complete and in its original packaging, including all accessories and instructions.

Application process:

Please contact the customer service team and provide your order number and reason for return.
We will review your application and provide a return authorization (RMA) number and detailed return instructions.
Refund processing: After receiving the returned product, we will inspect it. Once it is confirmed that the product meets the return conditions, you will receive a refund. The refund will be returned in the original payment method, and the processing time is generally 14 working days.

Shipping: About return shipping:

If there is a quality problem with the product or the wrong product is sent, we will bear the return shipping cost.
If you apply for a return for personal reasons (such as dislike, color mismatch, etc.), the shipping cost shall be borne by the customer.
Special note: Customized products and combination kits will not be accepted for return once they are produced or unpacked.

If you have any questions or need further help, please feel free to contact our customer service team. We will be happy to serve you!

Thank you for your understanding and support!